Terms of Service​

List Management Policy

All users of the Subscription Services must agree to sending only permission-based email. This means all email recipients must have opted-in to receive communications from the sending organization. You may only import email addresses if they previously opted-in through another channel. Purchased lists may not be used within the Referral Rock system, regardless of the source or permission status.

As a user of Referral Rock’s services, you may not:

• Harvest emails from websites
• Purchase lists (whether they are opt-in or not)
• Rent lists
• Borrow or lend lists
• Have a subscription form that subscribes users to an unrelated list
• Send out unrelated offers or unrelated content to your newsletter list
• Add an email address to a list without the subscriber’s permission

You may:

• Send out automated trigger and manual emails to a recipient who has opted-in to receive it
• Send out information and content to recipients who have requested to receive content on that topic from your organization

Prohibited Content

By using the Subscription Services, you agree to not engage in any inappropriate activities, which include, but are not limited to, the following:

• Create a false identity for the purpose of misleading others
• Use the service in connection with surveys, contests, pyramid schemes, chain letters, junk email, spamming, or any other duplicative or unsolicited e-mail messages
• Utilize third-party-generated email lists or databases, including, but not limited to, purchased, rented, or third-party lists of email addresses
• You won’t violate our Acceptable Use Policy, which is part of this Agreement.
• You won't violate our Anti-Spam Policy, which is included below.
• Collect any information about others without their prior consent
• Attempt to gain unauthorized access to our services, other accounts, computer systems, and networks connected to the Subscription Services through any means or attempt to circumvent any protections or security systems
• Publish, distribute, or disseminate any materials deemed to be inappropriate, profane, indecent, defamatory, infringing, obscene, or unlawful by applicable law or regulations
• Offers for pornography, illegal goods and/or services, sexually explicit content, and any other content area that may be identified by Referral Rock at a later date
• Transmit or upload any material that violates intellectual property laws, trademark and copyright laws, or rights of privacy, unless you own or control the rights to the material, or have obtained the necessary permission to do so
• Fail to follow acceptable use laws in your country or state governing commercial emailing and referral-based programs

Age Restriction

If you are collecting information from a person under the age of 16, then parental consent must be obtained. You must make “reasonable efforts” to verify the consent comes from the parents, as opposed to the child.

Anti-Spam Provision

What is Spam?

Spam is often in the eye of the beholder. If you ask ten different people for a definition of spam, you'll probably get ten different answers. So here’s our best explanation:

• Spam, as applied to email, means "unsolicited bulk email."
• "Unsolicited" means the recipient has not granted the sender affirmative consent (permission) to email them.
• "Bulk" means the message is sent as part of a larger collection of messages, all having materially similar content.

Preventing unsolicited emails via Referral Rock

You may not use the Subscription Services provided through or in connection with Referral Rock to send unsolicited bulk email, for commercial or non-commercial purposes. Unsolicited bulk email is defined as email sent to more than 10 individuals with whom you do not have a prior business relationship.

Also, users must accept that an unsubscribe or opt-out option will be automatically appended to every email sent via Referral Rock. This is not an option. In the event a user violates any one of our usage rules, or for any other reason deemed appropriate by Referral Rock, Referral Rock reserves the right to suspend or terminate, without notice, access to the user’s account and all related data.

Policy Enforcement

Referral Rock has a no-tolerance spam policy. The strict measures we take to enforce our policy include, but are not limited, to:

• We monitor use of the system for any large increases in emails sent.
• A record of every email sent through the system is saved.
• Any customer found to be using Referral Rock’s services for spam will be immediately cut-off from use of the services.
• We maintain the IP address and date subscribed for every new subscriber.
• Every email, whether text or HTML, contains a mandatory unsubscribe/opt-out link at the bottom of the message. This unsubscribe link cannot be removed.

Procedure for Handling Complaints

Your account will be immediately terminated if we determine, based on our sole discretion, that you send spam. We provide our product only to those who strictly follow our Anti-Spam Policy.

To determine whether you have sent spam we will:

• Review the content of the message in question
• Review your subscriber list for patterns common to harvested lists
• Review the spam complaint
• View the records to see the subscriber's IP address and when they were subscribed

For more information, visit spamlaws.com.

Privacy Disclosure

It is our policy to respect your privacy. Please review our Privacy Policy to learn more about our policies and practices regarding your privacy while using our Subscription Services.